FAQ's

Use the FAQ drop down menu to learn more from the "About Us" page, gain insights into our Giving and Charitable Philanthropic work, learn about Returns and Shipping information as well as other important updates.

Be sure to read over some of the Testimonials page on this linked page to get to know us better.

Do you offer a catalog? We do not offer a catalog. Please shop on-line for greater convenience. You are always welcome to order over the phone during regular business hours, 8am-6pm, PST, Monday - Saturday, except holidays

Do you have order minimums? We have a $30.00 minimum for domestic and a $45.00 minimum for international orders, not including shipping and handling.

Is ordering on-line safe and secure? Yes. FourGates.com use Verisign for our security. We are committed to protecting your information from unauthorized third parties. We use Secure Socket Layer (SSL) technology to encrypt the personal and credit card information you provide us when you order online. SSL is a security standard supported by our shopping cart provider secure servers.

What about credit card fraud protection? We've not had any customer report unauthorized use of a credit card number used on our website since 1996. FourGates.com is as concerned about your protection since we respect everyone's rights to privacy and security equally.

What credit cards do you accept? We accept Visa, Master Card and American Express.

Can I pay by personal check, money order or cashier's check? You can purchase by using a money order or cashier's check, but we do not accept personal checks. If you cannot use a credit card we prefer that you make purchases by cashier's check or money order. Payment is accepted in US funds only.

Here is how to make an order without a credit card: Go through and make your selections using the shopping cart as though ordering with a credit card. Print the page just before the credit card page displays. This will give you totals. Then you can mail the printed copy of the order and payment to the address at the bottom of the page.

When placing an order be sure to include a full address, phone number, e-mail address and method of delivery.  UPS and FedEX don't dliver to PO Boxes. Military personnel be sure to use the proper codes for delivery on bases.

What is your return or exchanges policy? For a complete explanation, see the Returns and Shipping page.

If there is a problem with the order, such as, invalid card number, bad addresses or the like, then orders will be held until these issues are resolved with the customer.

Special orders, custom order and back orders can take 3-6 weeks, depending upon the item. Long lead time items are usually noted as such.

Order cancellations? Once an order is placed, and if a cancellation takes place, a restock charge applies to cover our transaction costs.

 

Do you have a retail store that I can visit? No, at this time we do not. We are an on-line catalog based company.

Do you sell wholesale? Yes. Please see the wholesale page for additional info.

Prices on products and shipping are subject to change without notice. We will let you know when you order if a price has changed.

Errors in pricing or typographical errors take place from time to time. If there is a discrepancy or typographical error in relation to pricing, or other information, please bring it to our attention for correction. However, if an item has been taken off of the sale list and we inadvertently did not correct the posted price vs. the correct price in the shopping cart, we reserve the right to correct it prior to completing the transaction. You will be contacted first before processing the order.

We appreciate your business, and wish to continue to stay in touch.

Many thanks, and wishes for success in all things good.

Four Gates Management Team