Shipping & Returns
Returns Policy - see our contact us form at the bottom of the page for exchanges and questions about return.
Many, although not all, items are returnable within the first 30 days after receipt of the order.
Non-returnable items would be made to order clothing, such as, Zen clothing, meditation shirts, pants, skirts, robes and shawls are non-returnable. If there is a challenge with the garment not fitting, it will be better to seek out a local tailor or seamstress to adjust the sizing.
Items which can't be returned are: CD's, DVD's, incense, soaps and any sealed consumable items are not returnable once opened.
The clothing selections not made to order can be exchanged for another size once in the first 30 days.
Shipping costs for orders are non-refundable.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
With a damaged shipment expect to receive your refund within several weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item simply contact us first to discuss the return. We'll notify you back via e-mail usually within 24-48 hrs( except for holidays and weekend.)
In the unlikely event of a return, the return shipping is paid for by the customer.
All returns should be authorized first prior to sending them.
Mailing address, for US and international mail:
Four Gates - Returns Dept.
26910 N. 144th St.
Scottsdale, AZ 85262 USA
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We look forward to being of service, and offer wishes for success in all things good.
Four Gates Management Team
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